Help Center

Tayoly is a language guidance matching platform that connects multilingual speakers with people who need real-world language support. Unlike tutoring or language exchange, Tayoly focuses on practical help -- navigating cities, visiting hospitals, handling paperwork, or getting quick translation assistance. Guides are matched based on lived experience, not formal credentials.

Click "Sign Up" on the homepage. You can register with your email address or sign in through Google, LINE, or Apple. After registration, set up your language profile by adding the languages you speak and your proficiency level using the CEFR scale (A1 through C2).

A seeker is someone who needs language support -- for example, a tourist who needs help at a hospital or a student navigating city hall procedures. A guide is a multilingual speaker who provides that support based on their practical language experience. You can be both a guide and a seeker on Tayoly.

Use the Search page to filter guides by language, location, availability, and support type. The matching algorithm ranks results by language proficiency fit, schedule overlap, proximity, activity level, and reputation. You can also post a request on the Request Board and let qualified guides contact you.

Tayoly uses a Request-to-Book model. When you find a guide, send a booking request with details about what you need, your preferred date and time, and the meeting location (for in-person sessions). The guide reviews your request and accepts or proposes changes. Once both parties agree, the session is confirmed and payment is held in escrow.

The Request Board lets you post a specific need -- for example, "I need help at Shinjuku City Hall tomorrow at 2pm, Japanese to English." Guides who match your requirements can respond to your post. This is useful when you have a specific task, location, or time in mind and want guides to come to you.

All communication happens through Tayoly's built-in messaging system. You can send text messages in real-time using our chat feature. Personal contact information (phone numbers, email addresses) is never shared between users. This protects your privacy and keeps all interactions on the platform.

Any user can become a guide. After creating your account, add the languages you speak and your CEFR proficiency level for each. Set your availability schedule and location. For in-person sessions, you will need to complete identity verification (government ID with liveness check) before your first meeting.

Keep your profile up to date with accurate language skills, availability, and location. The matching algorithm prioritizes active and responsive guides. You can also browse the Request Board to find seekers who need your specific language combination or support type. Responding quickly to messages and booking requests improves your ranking.

After each completed engagement, both the guide and seeker submit reviews independently. Reviews are double-blind -- neither party can see the other's feedback until both have submitted (or after a 14-day timeout). This prevents retaliation and encourages honest feedback. Reviews are tied to verified transaction IDs only; incentivized reviews are not allowed.

Tayoly uses Stripe Connect with an escrow model. When a seeker books a session, payment is captured and held by the platform. After the engagement is completed and confirmed by both parties (or after an auto-accept timeout), the funds are transferred to the guide's Stripe account minus the platform commission.

We accept credit and debit cards, PayPay, and bank transfers. All payments are processed securely through Stripe. Additional payment methods may be added in the future.

Cancellation policies depend on timing. Before payment capture, you can cancel freely. After capture but before the session, a full or partial refund may apply depending on how far in advance you cancel. We encourage rescheduling over cancellation whenever possible. If a dispute arises, our resolution process reviews evidence from both parties.

Guides receive payouts through their connected Stripe account. After an engagement is completed and confirmed, the transfer is scheduled automatically. You can set up your bank account details in Stripe to receive funds. The platform commission is deducted before the transfer.

Tayoly separates quality reviews from safety reports. If you experience a safety issue during an engagement, use the Safety Report feature on the engagement page. Safety reports are treated with higher priority than quality feedback and trigger an immediate investigation by our team. You can also contact us directly at support@tayoly.com.

Before an in-person session, you can generate a "Share My Trip" link and send it to a friend or family member. The link displays the verified name and photo of your guide or seeker, the scheduled meeting time, and the meeting location. The link works in any web browser -- no Tayoly account or app installation is required. The link automatically expires 24 hours after the session.

When you arrive within 500 meters of your meeting location, the platform can automatically detect your arrival and mark you as checked in. When you leave the area, it records your check-out. If location services are unavailable, you can manually tap "I'm Safe" to confirm your status. This helps the platform and your trusted contacts know that your session is proceeding as expected.

Go to your Profile page from the sidebar or bottom navigation. You can update your bio, languages, proficiency levels, availability schedule, and location. Keeping your profile current helps the matching algorithm find the best connections for you.

Navigate to your account settings and select "Change Password." You will need to enter your current password and your new password. If you signed up using social login (Google, LINE, or Apple), you can add a password from account settings to enable email-based login as well.

Yes. Contact us at support@tayoly.com to request account deletion. Note that certain data related to completed transactions and identity verification must be retained for 7 years as required by law. Your personal profile information and messages will be deleted.